Reserve Crystal And Estimate Party
Before Beginning:
To avoid duplicate orders, please contact the party's other planners to confirm that neither crystal has been reserved nor an estimate requested for this event. If you discover that the crystal has been reserved but an estimate is still needed, please do not use this form. Instead, use our Estimate Party Form.
Please complete the following form so that we may reserve your crystal (if available) and estimate your event:
By Submitting This Form, Customer Agrees to the Following:
Customer Approval Required: Submitting this form does not constitute placing an order. This form is merely a request for an estimate to which the customer must reply with approval before any order is placed. Conditions of Reservation: Crystal reservations are not confirmed until Customer receives a confirmation email. All reservations are subject to the Customer signing our Glass Loan Agreement at the time of pick-up. A deposit may be required. Missing or Damaged Crystal: Whereas use is complimentary, the Customer agrees to reimburse Kats Wine & Spirits for any crystal which is chipped, broken, lost, or stolen while in the Customer's possession. All crystal must be transported upon carpeted cargo areas or cushioned seating. The Customer accepts responsibility for transport and use by others. Pickup and Return Times: Unless otherwise arranged by email with help@katswine.com, orders and crystal will be available the day of the event (or Saturday if the event is on a Sunday) at or after 2pm. Unless otherwise arranged by email with help@katswine.com, Customer agrees to return all crystal on the next business day (including Saturdays) following the event date. Time of Payment as it Relates to Pricing and Availability: Because ABC releases price updates monthly, paying for orders within the quotation month will ensure price. Also, if ABC were to have an outage at the time of your event, we might have to make a substitution. If substitutions are not acceptable, letting us know and paying at the time of quotation will allow us to place an order for your items in advance. If the foregoing are not concerns, customers are welcome to pay at the time of pickup. Return Policy: We are glad to accept returns on undamaged items. If coolers are used, rotate wines in as needed to avoid damage by ice and condensation. If there is any indication that items have become hot, they are considered damaged. Refunds are issued via store credit or company check within 7 days of the purchase date. A restocking fee of 10% will be added to all returns over 12 items. Discounts disqualified by return will be deducted from refund. Customer's Assistance Toward Avoiding Duplicate Orders: After agreeing above, to prevent duplicate orders, please send immediate notice to all others involved with planning this event that crystal and an estimate have been requested. Also, should your event be cancelled, we will greatly appreciate your prompt notification.